Testimonials
FordRetailOnline Testimonials
We all hear about the bad things people do or indeed say, but this email is quite the opposite. I would like to take this opportunity to complement you on one of your staff.
I purchased a car from your site last week and the person dealing with me was John. From the start his attitude, approach and conduct were nothing less than outstanding.
I was kept in the 'loop' the whole time and I really felt like a valued customer. All too often these days people get your money and that's your lot pal. The way John treated me was above and beyond the call of duty and with staff like this you should be very proud. I was so impressed, I enquired about another vehicle and yet again John was there to help.
In conclusion I would just like to add that John in my opinion is a major asset to Ford Retail Online.
John went above and beyond his call of duty
T H Davies
Dear Ford Retail Online,
Having just purchase a Ford Kuga online from yourselves, I would just like to mention the service I received was first class, I would like to thank in particular Lloyd Valdez who guided me through the process and was very helpful and was easy to deal with, as a customer service experience it could not have been better.
Lloyd Valdez is very helpful and easy to deal with
Geoff Hallam
I have just picked up my nice shiny new (Pre-Reg) Focus, purchased with the help of John Bakewell at Ford Online. I just want to say thank you to all, especially John, for a very easy shopping experience. You guys have been very helpful and patient, despite all of my endless questions, and excellent at sorting out some minor issues with the dealer around payment. Thank you all, and would definately recommend this purchasing route to any friends.
Thank you to all, especially John, for a very easy shopping experience
Andy James - 30 November 2011
I have just bought a car from you and was being helped by Gemma Garner. She was very helpful in getting us the car i wanted and i would definitely recommend her! Thanks Gemma.
Gemma Garner was very helpful in getting us the car I wanted
Amy Totty - 25 November 2011
My daughter is in the process of buying a car from yourselves, her and I have both been dealing with your sales representative Gemma Garner. She has been absolutely excellent, extremely helpful, and has the patience of a saint!!!! Thank you so much Gemma. Karen
Gemma has been absolutely excellent, extremely helpful, and has the patience of a saint!!!!
Karen Totty - 24 November 2011
Just collected my KA from Dagenham motors, ordered through ford retail online. Can't fault the service received, staff were polite, pleasant and knowledgeable! Cannot fault the experience of buying a car this way and would recommend it to everyone!!!
Staff were polite, pleasant and knowledgeable!
Laura Williams - 16 October 2011
Just bought a KA via Ford retail online. Prior to purchasing I went into my local ford dealer and was very dissatisfied with the service received. Not only were ford retail online better value and better priced, the staff were knowledgeable, pleasant and did not pressure to buy. An excellent experience, would recommend to everyone, and would not consider buying a car another way in the future!!
Thank you for such a great experience!
Laura Williams - 16 October 2011
Excellent knowledge , no pressure to buy , fun. after checking prices from Evans Halshaw Ford (my usual place I buy my cars) Ford Retail Online is much cheaper with what appears to be better finance, I will definitely be giving them a call when I come to change my car.
Excellent knowledge , no pressure to buy
Billy Bothwell - 14 September 2011
Just placed an order online, Simple,smooth and efficient with an Impressive discount on main dealer prices. Highly recommended for your next car ! Many thanks to John Bakewell for his efforts to get me the right car. Cheers Mate !
Thanks to John Bakewell ordering online was simple and smooth
Clive New - 23rd August 2011
Fab service from John at Ford retail!
Sharen Meade - 20th August 2011
Just wanted to thank you for my runner up prize in the recent competition. It arrived today, brilliant service!
Competition runner up
Jan Beal - 17th August 2011
had my new KA 2 weeks and I love it ..... it's soooo cute !! Big thanks to Katie Everitt :D
Big thanks to Katie Everitt
Elaine Calver - 15th August 2011
John Bakewell was really helpful. Thank you so much for putting up with all my questions. Thank you
John Bakewell was really helpful.
Claire Jones - 12th Aguust 2011
Just ordered my £150 worth of goodies for winning the FordRetailOnline Summer Giveaway competition! It was hard to choose form the great choice, I have plumped for KA Scuff plates, mud flaps, carpet mats, wind deflectors, accessory holder and some polish! My KA Edge will be the envy of everyone! Thanks again to all at Ford Retail Online and FordOnline parts! I even had the choice of things on special offer....check their site out now and kit your KA out!!
Just ordered my £150 worth of goodies
Simon Richard Oxby - 12th August 2011
I would like to say a BIG thank you to Dan Shipway and Katie Everitt @ Ford Retail Online who helped me purchase my Ford KA Edge recently. I picked the car up from John Matthewman @ Polar Ford, Castleford who gave me excellent service. I would definately recommend POLAR FORD and FORD RETAIL ONLINE. A BIG thanks too for judging me the winner of your BIG Summer Giveaway competition, I can't wait to receive my prize! Thanks again.
BIG thank you to Dan Shipway and Katie Everitt
Simon Richard Oxby - 11th August 2011
We purchased our Ford Ka online The service was very good Katie our representative done a first class job. We felt we got a good deal .Polar Ford of Castleford completed the sale within the date requested. We were pleased with the saleman Jack who made sure the car was ready on the day . At all times during our two visits we were made to feel very welcome and important customers.
Katie done a first class job
Charles Kelly - 10th August 2011
Thanks to Bianca for her attention and help in finding the right car at the right price for me and my familly.
Thanks to Bianca
Mike John - 9th August 2011
Was just looking at a nearly new focus on your website , that Live Help function is something different .. really clever :)
Live Help is really clever
Billy Bothwell - 1st August 2011
I have recently purchased a new shape Focus Zetec from FordRetail online. Excellent service all the way through the quote/ordering process and also from the Dagenham Alperton site.
The vehicle gets top marks in terms of interior/exterior and drive and is a huge step up from previous Focus.
Excellent service
Luke Snow - 7th July 2011
I've just purchased a very nice C-Max via Polar Ford which I found on the Ford Retail online website and was very impressed with the service from all parties. Top Class :) Bought a 2.0 08 Titanium, Full leather, cruise, parking sensors, wheel upgrade, Sony ICE upgrade and more, and at a perfect price as well, exactly what I was looking for. I've searched for 3 months for the right C-Max and this one is perfect.
Very impressed with the service...
Adrian Mannion - 3rd June 2011
I'm taking my new White fiesta to York camping! Big thanks to Gemma in sales for sorting it all and also to polar ford in warrington who delivered it! :)
Big thanks to Gemma
Emma Day - 24th May 2011
I am extremely pleased with my new ford fiesta. The service from Gemma in sales was exceptional and also from polar ford in Warrington who arranged the delivery of my car which, due to work commitments I couldn’t collect. From end to end a truly great experience, I would recommend to anyone :) thanks
Gemma's service is exceptional
Emma Day - 24th May 2011
I bought the Titanium 2WD. Was not sure at first about buying online but it was really easy and cheaper than buying from local garage. I dealt with Katie to start with and she was very helpful and put my mind at ease about buying online. Then Jack from Wakefield phoned to keep me up to date about delivery. I stay in Scotland so had my car delivered to the door and even costing that into the price it was still cheaper than buying locally. I would definitely recommend buying this way. Thank you all who helped get my new car to me. I love it.
Katie was very helpful and put my mind at ease about buying online
Kathleen Morgan - 19th April 2011
Just a quick word to say how pleased I am with the car and the service that you have given me, had it nearly a fortnight now and it drives and looks really nice,
I would not hesitate to do business with you again.
I recommended ford online to my neighbours and they have ordered a Focus Titanium from you.
Thanks again for all your patience
Rob Harvey
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I have been most impressed with the Ford Fiesta we ordered and also the back up and reassurance prior to getting the car.
The service we received really was excellent from placing our order to completing, and everything was made simple and straight forward.
Please pass on my sincere thanks to the team, we would certainly recommend your good selves to friends.
Thankful and pleased customer. |
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Dawn King
Just like to say how impressed I was by your handling of me buying my brand new Ford Ka Studio. I am very pleased with my new car & love driving it. I have to admit I was a bit worried about buying a car online but it has been a very positive experience.
One very satisfied customer
Nico
We just wanted to say thank you for the support and assistance we received today from you sales consultant Bianca Merc. Her friendly approach and customer service were outstanding and we would have no issues recommending her and Ford Online for their service.
Bianca Merc displays outstanding customer service.
Mr & Mrs Long
Thank you very much for the service was a very good service one of the best I have ever had. Bought 10 new cars in the past, very pleased with the car and the sales person.
Good job all round.
D Cochrane
My wife is very pleased with it. Chris was extremely helpful. I will be using Ford Retail Online again!!!
Happy Customer.
Simon Kingham
Thank you to Maria who was a great help and very perseverant in finding a car for me and driving this through, also Raj who was dealing with me at Staines was also very helpful.
M Osborn
Thank you very much for all your help with the new Ford, very professional and proficient and the whole experience has been wonderful.
Would definitely recommend it.
A Reed
Pleased with the deal, they had better deals than the dealerships. It was all done over the phone so it was even better.
I would definitely use them next time.
N Walters
Got to be 10, yes 10. Yes no question. 9/10 easy, put 10 down. Yes I would 10. Um, the service really, the service of the people. Ford Options? The communications from FordRetailOnline were great, yeah.
R Thomas
The whole process was amazingly easy throughout and it was extremely convenient. When looking at the deal on FordRetailOnline I didn’t think it could be true but it was and there was stock available.
The location of the dealership was very easy to find and Rob Holmes was extremely helpful at the delivery dealership.
I have previously purchased 3 cars through dealerships and have had to wait to see someone and they don’t always have the answers where as dealing with FordRetailOnline I got the answers straight away and again it made the process very easy.
I would most certainly recommend FordRetailOnline to family and friends.
Emily my daughter is over the moon with her Ford Fiesta Zetec S and I myself am now looking to purchase a Ford.
Lesley, Essex (Focus Titanium)
What initially caught my eye was the great price, and after speaking with Jennifer, I was assured that stock was available and I felt confident and assured by the FordRetailOnline service.
Overall I am extremely pleased with the service, convenience, price and quality of product.
I have always previously owned Fords and had previous dealings with the dealership Jennifer said I was closest to (Brunel Ford Western-super-Mare), and I have always been more than happy with the level of service they give.
Overall I am very happy with the convenience of the whole purchasing process.
Chris, Worcester (Kuga Zetec)
I just wanted to write and thank you very much for the excellent service Jennifer provided, when I chose to purchase my car online, your website is very informative, giving as much information and details to help me proceed to the purchasing stage.
The phone line was answered promptly and I spoke to Jennifer Price, who spoke clearly and was very attentive to my needs and questions, she really put me at ease. She was able to tell me immediately what stock she had available and how quickly I could receive the car of my choice.
Within the next few hours I had a call as Jennifer said from the dealership introducing themselves and talking us through the procedure and keeping me informed.
Both Jennifer and David Wilson the sales executive at Polar Ford Castleford (our nearest delivery centre) were extremely helpful and really put me at ease with the whole process.
Thank you to all at FordRetailOnline for offering an excellent and efficient service.
Marisha, Bournemouth (Fiesta Style)
I would like to write to advise of my experience in dealing with FordRetailOnline, who I have just brought a new car through.
I took time to go a car showroom to look at new cars and was given the normal sales pitch from the sales person who kept me there for at least 30 mins and was unable to assure me that the vehicle I wanted could be delivered when I needed it. Despite the salesman going through his pitch I felt this had been a wasted journey and a wasted morning on my weekend off.
I then went to the internet and looked at FordRetailOnline. I found the vehicle I wanted with a discount on the price that no matter where else I looked I could not better.
I found the site so easy to navigate.
Not wanting to get caught up with the sales pitch again, I emailed my requirements and had a very quick response from a lady there called Emily Dennett. We were able to go through most things via email which in a busy life is great and within 24 hours she was able to come up with a vehicle that not only matched my requirements but matched the price as shown on the internet discount, which I found great.
Emily arranged everything for me and kept me informed and within 2 weeks of talking to her I had my new vehicle which I picked up from Dagenham Motors. The salesman there and all the staff where great, friendly and helpful especially Tony who sorted out all the paperwork.
I have had no problems since and Emily kept in contact throughout and even after to check all is okay.
To be able to achieve all this within 2 weeks with the least amount of fuss and get the vehicle you wanted at a price that was unbeatable, is a credit to the systems used at FordRetailOnline. The customer service provided and the lack of any ‘heavy sales’ was second to none, and I have to say that I will be getting my next Ford from them.
This is selling on the internet at its best.
Philip, Kent (Focus Zetec)